GE Healthcare Lunar
Global Support Web Page

What's New Page
Announcements for all major updates to the site.
The most recent changes will be shown first.


03 Mar 2014

New:
DXSN0147 - enCORE Series Service Note 147
--> enCORE 16 R2 (v. 16.00.158) Software Changes


27 Feb 2014

Updated:
DXAP0042 - InSite ExC Work Instructions rev 2


20 Jan 2014

New:
DXSN0142 - enCORE Series Service Note 142
--> enCORE 16 (v. 16.00.158) Software Changes


Updated:
DXAP2005 enCORE Operator Training Outline rev 30



18 Nov 2013

New

Achilles EXPII Manual

-->update section A.5 Hardware Revision History (describe the compatibility of LU43933 rev7 SBC)
-->update section A.4 Software Revision History



9 Aug 2013

New:

DXSN0139 - enCORE Series Service Note 140
--> enCORE 15 SP1 R3 (v15.10.046 R3) changes


1 Jul 2013

New:

DXSN0139 - enCORE Series Service Note 139
--> enCORE 15 SP1 R2 (v15.10.046 R2) changes

Updated:

LUSE0002 - Spare Part and Test Matrix rev 7
-->Added LU45006 (enCORE v15 SP1)
-->Updated Win 7 PC info in section 5.9. Added note for enCORE version compatibility w/ PC operating systems
-->Added Seagate USB drive (STBX500100) info for LU44327
-->Added FRU information for LU44682 LU44683 AND LU44849 (new Windows 7 PCs)


6 Jun 2013

New:

Achilles EXPII Software
--> Software (firmware) image V1.51


13 Mar 2013

New:

DXSN0137 - enCORE Series Service Note 137
--> enCORE v15.00.362 changes

Updated for enCORE v15:
LU43616EN - enCORE User Manual rev 10
LU17719 - enCORE DICOM Configuration Supplement rev 5
LU8596 - enCORE HL7 Configuration Supplement rev 9
DXAP2005 enCORE Operator Training Outline rev 29



04 Jan 2013

Updated:
DXSE3005 Win 7 Computer Replacement Work Instructions

18 Oct 2012

Add Insight Service Note - 07:
Revise electronic Serial Number - Insight


16 August 2012

Updated to address ground cable changes for IEC 3rd Edition complicance:
LU44246 DPX-NT/MD+ Service Manual
LU7396 Prodigy 1-4 Service Manual
LU41821 Prodigy 5-9, DPX Bravo and DPX-Duo Service Manual

2 Aug 2012

New:

Achilles EXPII Service Note
--> ABSN0001, Rework instruction for Printer Cover LU43922

Achilles EXPII Manual
--> LU44543 REV5, Achilles EXPII Service manual

Achilles EXPII Software
--> Software (firmware) image V1.50
--> PC software, OsteoReportN V1.00


19 Jun 2012

New:

Dear Doctor Letter - enCORE v. 14.1


12 Jun 2012

New:

DXSN0133 - enCORE Series Service Note 135
--> enCORE v. 14.10.022 changes


07 June 2012

Updated:

DXSE0012 - PM Work Instruction rev 18
-->Add step 2.c to Section C SCAN TABLE MAINTENANCE. (U.S. only) - Instructions to check for incorrect manufacturer date on
Certified Component labels and if found, to affix proper manufacturer date sub-label.
LUSE0002 - Spare Part and Test Matrix rev 6

-->Update to include LU44898 (enCORE v14.1)
LU43616EN - enCORE User Manual rev 9
-->Updates primarily for IEC 3rd Edition compliance

19 April 2012

New:

DXSN0133 - enCORE Series Service Note 133
-->Update to DXSE0012 Rev 18 PM Work Instruction U.S. only
DXSN0134 - enCORE Series Service Note 134
-->Setup of PC for use with DEXA Scanner DXRD2007 Rev 8

19 March 2012

DXRD2007 - enCORE PC Configuration Procedure (>= v. 13.x) rev 8
--> Updates to section 2 for HP RP5800 Windows 7 PC. Sysprep comment added to section 2

15 February 2012

New:
LU6551PT - Achillies Express-InSight Operator's manual, Portuguess, rev3 (.pdf)
LU44018JA - Achillies EXPII Operator's manual, Japanese, rev5 (.pdf)
LU44018ZH - Achillies EXPII Operator's manual, Chinese, rev6 (.exe)

EXPII Software
--> Software Image 1.41 (.bin)
--> Upgrade Tool v1.0 (.exe)
--> USB Drive v1.0 (.exe)


30 November 2011

Updated for Forma & enCORE v. 14.00.439:
LUSE0002 - Spare Part and Test Matrix
DXPC2004 - enCORE PC Configuration Procedure/Win-XP
LU42295 - iDXA Service Manual
LU41821 - Prodigy Service Manual
DXAP2000 - Prodigy Install Procedure
LU43616EN - enCORE User Manual
--> Note: New format and includes Safety & Specs, Reference Data Supplements, and Product Security information.
DXAP2032 - enCORE Applications Checksheet
--> Removed requirements for Resp Rad form & authorized signature

New:
DXSN0132 - enCORE Series Service Note 132
--> enCORE v. 14.00.439 changes
enCORE v. 14 Daypass
Dear Doctor Letter - enCORE v. 14.0
DXAP0042 - InSite ExC Work Instructions
--> InSite ExC will ship on US Windows 7 PCs

06 October 2011

Updated:

DXRD2007 - enCORE PC Configuration Procedure (>= v. 13.x)
--> Updated Purpose, Section 2 for HP 6000 Intel Windows 7
configuration.
--> Updated Section 4 for Windows 7 image creation.
--> Added Section 6 for Windows 7 Image restore.
-->Clarified Tools and Additional Equipment.

DXSN0131 - enCORE Series Service Note 131 rev 2
--> Corrected external disk drive part number

14 September 2011

New:

DXSN0131 - enCORE Series Service Note 131
--> Temporary change to table pad color
--> Replacement external disk drive

15 August 2011

Updated:
LU6551 - Lunar Achilles InSight Express Operator's Manual
--> All languages except Portuguese
--> Updated IEC Equipment Classification

DXAP2005 enCORE Operator Training Outline
--> Include Visceral Adipose Tissue information (VAT)

LUSE0002 Spare Part and Test Matrix
--> Changes include but are not limited to:
1. Added LU44614
2. Added Bravo-China system ID information


12 August 2011

Updated:
LU6330 - Lunar Achilles InSight Operator's Manual (Chinese and Japanese)
--> Updated IEC Equipment Classification

LU7685 - Lunar Achilles Express Service Manual rev. 6

DXSE0040 enCORE Based Scanner Transit Tear Down Procedure
--> Updated mulit-language disclaimer to include Slovenian
--> Updated Heavy Lifting caution
--> Updated Step #7
--> Updated arm disassembly instructions to include more safety notes
--> Added “Caution Rotating Parts” and “Caution moving belt Hazard” to image of tube head mounting

New:
DXSN0128 - enCORE Series Service Note 128
--> P9 Detector Memory Fault
EXPII Service and User Manuals


05 August 2011

Updated:
LU43616EN - enCORE User Manual Rev 7
--> 13.6R2 Changes Visceral Adispose Tissue (VAT)

New:
DXSN0125 - enCORE Series Service Note 125
--> Investigational Software Remediation
DXSN0129 - enCORE Series Service Note 129
--> FMI 14003 Field Action
DXSN0130 - enCORE Series Service Note 130

--> v. 13.6 R2 changes
LU44613 - Dear Doctor Letter - enCORE v. 13.6R2


19 January 2011

New:
enCORE User Manual Supplements
--> Reference Data Supplement Rev 1
--> Pediatric Reference Data Supplement Rev 1
--> Body Composition Reference Data Supplement Rev 1
--> Product Security Documentation Rev 1
DXSN0127 - enCORE Series Service Note 127 - v. 13.6 changes
LU44613 - Dear Doctor Letter - enCORE v. 13.6

Updated:
enCORE User Manuals - updated for v. 13.6
--> enCORE User Manual Rev 6
--> enCORE Safety & Technical Specifications Manual Rev 5


10 November 2010

New:
DXSN0126 - enCORE Series Service Note 126 - v. 13.5 changes
LU44347 - Dear Doctor Letter - enCORE v. 13.5
enCORE v. 13 Daypass

Updated:
DXAP2005 enCORE Operator Training Outline
--> Updates/reorganization for emphasis on US Non-X-Ray training protocol
LU42295 iDXA Service Manual
--> Added information for iDXA2
LUSE0002 Spare Part and Test Matrix
--> Changes include but are not limited to:
1. Added iDXA 2 information
2. Retired LNR42098 from the iDXA FRU list
3. Retired LNR42100 from the iDXA FRU list for
transverse applications
4. Added LU43768 and LU44432


31 August 2010
New:

DXSN0123 - enCORE Series Service Note 123

--> FAX/Modem for TeleDensitometry
--> Update to Black Peds Femur Z-score

LU44438ZH-CN - Bravo-Only User Manual (Chinese)


LU44355ZH-CN - Bravo-Only Safety & Technical Specifications Manual (Chinese)



12 August 2010
New:
DXSN0124 - enCORE Series Service Note 124
--> Serial Error Troubleshooting
--> DICOM Padding Errors
--> DICOM Expiration Notice

14 June 2010
Updated:

LU41821 Prodigy 5-9, DPX Bravo and DPX-Duo Service Manual
a) Added Prodigy 9 updates including detector replacement work instruction.
b) Added functional test details to “Test to perform after service” Section

LU42295 iDXA Service Manual

included steps to perform ground verification for specific FRUs

DXAP5006 DXA Installation Report Form
included checklist items to verify panel ground cables are connected

LU44246 DPX-NT/MD+ Service Manual
included functional test details in the “Test to perform after service” Section

LU7396 Prodigy 1-4 Service Manual
included functional test details in the “Test to perform after service” Section

LUSE0002 Spare Part and Test Matrix
*Please note Spare Part and Test Matrix will now be delivered as pdf format only.*
included:
a) Functional Testing for all Prodigy and NT Series FRUs.
b) Prodigy 9 FRUs
c) Misc. FRU updates including but not limited to Polariod Film FRU obsolescence
d) New FRUs including but not limited to printer and external USB hard drive

4 June 2010
New:
DXSN0122 - enCORE Series Service Note 122
-->Enable Logon and Patient Data Auditing
-->View enCORE Security Level Implementation

Updated:
DXPC2004 - enCORE PC Configuration Procedure (<= v. 12.x)
DXRD2007 - enCORE PC Configuration Procedure (>= v. 13.x)
*Please note enCORE PC Configuration Procedures will now be accessed from a link on the enCORE Software Page of this site.*

18 May 2010
New:
DXSN0121 - enCORE Series Service Note 121 - v. 13.4 changes
LU44347 - Dear Doctor Letter - enCORE v. 13.4
Updated:
LU43616 - enCORE Operator's Manual
LU43618 - enCORE Safety & Technical Specifications Manual

12 April 2010
Updated:
Applications Tips - enCORE v. 13 - Updated FRAX section and removed references to Windows Vista & Active Lifestyle reference data.

03 March 2010
Updated:
LU6551KO Lunar Achilles InSight and Express Operator's Manual (Korean)
--> Updated U.S. Facility Address

02 March 2010
Updated:
LU7396 Prodigy 1-4 Service Manual
-->Safety Precautions added
-->Product generation information added
-->OMD information added
-->Contact information updated
Obsolete:
DXAP2400 Prodigy 3/4 Installation Instructions
DXAP2401 Prodigy 3/4 Delivery Instructions

-->Outdated

24 February 2010
New:
DXSN0119 enCORE Series Service Note 119
-->FMI 75028 Kit description and process
-->enCORE v. 12.30.008 Software Changes
DXSN0120 enCORE Series Service Note 120
-->enCORE v. 13.31.016 Software Changes
-->enCORE v. 13.31.016 eInstall Workaround

10 February 2010
Dear Doctor Letters - enCORE v. 13.3 & 13.31
CSO Coordinator Changed to Richard Henslin

22 January 2010
New:
DXSN0118 enCORE Series Service Note 118 -- enCORE v. 13.3
enCORE 2010 v. 13.31 Operator's Manual

17 December 2009
Updated:
Safety Precautions added to:
LU41824 Prodigy 5-8, DPX Bravo and DPX-Duo Service Manual
LU42295 iDXA Service Manual
LU43451 Prodigy Mobile Kit Service Manual
LU44246 DPX-NT/MD+ Service Manual

16 December 2009
Updated:
Safety Precautions added to:
DXAP2001
DXAP2002
DXAP2006
DXAP2007
DXAP2010
DXAP2011
DXAP2013
DXAP2015
DXAP3030
DXAP3001
DXAP4001
DXAP4004
DXAP4006
DXAP4009
DXAP5001
DXAP5002
DXAP5004
DXAP5009
DXAP5011
DXSE2001
DXSE2602
DXSE2603
DXSE3001
DXSE3002
DXSE4001
DXSE4002
DXSE5004
DXAP2000
DXAP2017
DXAP3000
DXAP4000
DXAP5000
DXSE0040
DXSE0041
DXSE0042
DXSE0012
DXAP2023

Achilles Express and InSight Operator's Manual- Address update for facility move.

10 November 2009
New:
DXSN0117 enCORE Series Service Note 117 - PC Cart Optional at Point of Sale (U.S.A. Only)

22 October 2009
Updated:
DXAP2000 Prodigy Series Installation Procedure
DXAP3000 DPX-NT/MD+ Installation Procedure
DXAP4000 DPX-Bravo/Duo Installation Procedure
DXAP5000 iDXA Installation Procedure
-->updated mailing address for installation paperwork
-->indicated that the customer may provide a work surface because the PC cart is no longer standard (takes effect sometime in Nov. '09)

LU44295 iDXA Service Manual
LU43451 Prodigy Mobile Kit Service Manual
-->updated contact information due to facility move

DXSN0102 enCORE Series Service Note 102 - Added special note regarding the "Park" button in the enCORE software and the solution to the end structure fit issue at installation.

21 September 2009
Updated:

Applications Tips - enCORE v. 13 - Note: Apps Tips describe a new Body Composition Reference Population called "Active Lifestyle," but it is not expected to be released until a future software version.
Safety and Specification - enCORE v. 13

24 August 2009
Updated:
LU44246 DPX-NT/MD+ Service Manual (note new part number)
-->Updated Contacts page for Global Headquarters move.
-->Added English only disclaimers in multiple languages.
-->Updated labels in Chapter 1
-->Added Appendix that lists associated service documentation.

17 August 2009
New:
DXSN0116 enCORE Series Service Note 116 -- enCORE v. 13.2 --Limited release to New Install, MS Vista Early Adopter, and Belgian customers only!
DXAP2005 Rev. 25 enCORE Operator Training Outline


30 June 2009
New:
Dear Doctor Letter - enCORE v. 13.2


11 June 2009
Posted new Estonian (rev K) Achilles Operator's Manual (Insight & Express)

22 May 2009
Updated:
DXAP3001 DPX-NT Source - Detector Alignment Work Instructions
DXAP4001 DPX-Bravo/Duo Source - Detector Alignment Work Instructions
-->Clarification regarding pass/fail criteria to explain that visible gridlines on film indicates a failure.

20 May 2009
New:
DXSN0115 enCORE Series Service Note 115
-->Limited release to MS Vista Early Adopters only!

04 May 2009
Revision:
DXSN0112 enCORE Series Service Note 112
-->Corrected Active Lifestyle Reference Data limitations

17 April 2009
Posted new Croatian (rev K) Achilles Operator's Manual (Insight & Express)

08 April 2009
New:
DXSN0114 enCORE Series Service Note 114
-->Release of WinXP HP PCs LU44053, LU44058, LU44062
-->Film and Spine Phantom Scanning Work Instructions No Longer Provided at Installation

Updated: DXAP2005 enCORE Operator Training Outline
-->Minor corrections, changes and software enhancement details have also been updated.

-->The training outline now utilizes the Quality System document template required for a Product Specific Work Instruction. The first two pages of this template provide information about the document content, such as Revision History, Purpose, Scope, Safety Precautions, Roles and Responsibilities, etc. Please review these additions carefully.

-->The Training Outline attendance sign-in form (formerly Page 1 of the Training Outline) is now located at the end of the document, as Appendix A. Beginning in enCORE version 13.2, session information and trainee names are completed under Training in service mode, and populate this form as before.

The Training Outline is now 29 pages in length, due to additional document information, and changes to the organization, structure, and font. Details pertaining to software enhancements have also been updated.

SUMMARY OF TRAINING OUTLINE CHANGES:
New document template
System-Specific Training Topics (for One or Two Day Training) review pages 3-6
Table Weight Limits and Care- review updates, page 7
Details for Individual Training Topics- review all bulleted details pages 8-28
Appendix A- same function, new location
Note: Please print revision 24 from this website when training an operator on a Prodigy Mobile system starting 09 April 2009, until the software contains revision 24 or newer (expected with enCORE 13.2).

Trainer must complete:
-Facility Name and Address
-System Number
-Trainer Name
-Device
-Applications Trained
-Certificate Type Issued

Attendees must complete:
-Printed Name and credentials
-Signature
-Date


09 March 2009
Retracted:
DXSN0113 enCORE Series Service Note 113 - Temporary Ordering Process for PCs
**Immediate Change Authorization has expired, Service Note 114will be released soon to replace**

14 January 2009
New:
DXSN0112 enCORE Series Service Note 112 - enCORE 2009 ver. 13.00.283 Software Changes
Applications Tips - enCORE v. 13

Updated:
Operator's Manual
Safety and Specifications

09 January 2009
New:
DXSN0113 enCORE Series Service Note 113 - Temporary Ordering Process for PCs

06 January 2009
New:
Dear Doctor Letters enCORE 10.x - 13.x
DICOM Conformance Statements enCORE 11.x - 13.x

09 December 2008
New:
DXSN0111 enCORE Series Service Note 111 - Release of Auto-Developing Film and New Film Jigs

Updated:
DXAP5006PRE DXA Installation Report Form
DXAP2001PRE DPX-FAN Source Alignment
DXAP3001PRE DPX-NT Source -- Detector Alignment
DXAP4001PRE DPX Bravo/Duo Source -- Detector Alignment
DXAP4009PRE DPX-NT/Bravo/Duo Beam Wobble Procedure
DXAP5001PRE iDXA Tube Head - Detector Alignment Procedure
DXAP5011PRE iDXA Beam Wobble Procedure

InSight Service Note Vol 6 including:
--Partial Drain Procedure
--Preventive Maintenance Schedule Update

10 November 2008
Updated:
-->DXSN0106 - Added cutover serial numbers for Prodigy Compact, Bravo and Duo.
-->DXSN0109 - HP Officejet Pro k5400 now has its own unique part number LU43612. Please deplete stock under LU41913 before ordering LU43612.

17 October 2008
Updated:
-->DXSN0102 - Added Prodigy Mobile part numbers now that they are available and added note regarding the lack of recovery boot disks for Dell Laptops used on Prodigy Mobile
-->DXSN0107 - Added information regarding recovery boot disk (now PC specific)

Now Available:
-->DXAP0039 FDA 2579 Training

01 October 2008
Updated:
-->DXAP2001 PRODIGY SERIES Source Detector Alignment Procedure
-->DXAP3001 DPX-NT / MD+ Source - Detector Alignment Procedure
-->DXAP4001 DPX-Bravo/Duo Source - Detector Alignment Procedure
-->DXAP5001 iDXA Tube Head/Detector Alignment Procedure

29 September 2008
Updated:
DXPC2004 Rev 58 - enCORE PC Configuration Procedure/Win-XP
New:
DXSN0110 enCORE Service Note 110 - Announces DXAP0040 Lunar Verified DICOM Vendor List and enCORE 2008 ver. 12.20.023 (part no: LU43776) changes.

04 September 2008
New: DXSE3005 WinXP Computer Replacement Work Instructions

26 August 2008
New: Hungarian (rev K) Achilles Operators Manual.

05 August 2008
Retracted: Prodigy/enCORE CSB vol 104
-->Powercom SMK1500A UPS are being shipped again for iDXA

11 July 2008
New: LUSE0002 Spare Part and Test Matrix (was Interactive Parts Catalog) - Rev 1. Provides Spares for all product lines that are currently serviced and testing information for iDXA field replaceable units.

Updated: LU42295 iDXA Service Manual - Rev. 4 adds instructions for functional testing after part replcaments to correspond with LUSE0002, PM references, updated EU representative information and multiple language warnings.

02 July 2008
New:
DXSE3006 enCORE ESPm Procedure
DXSE3007 enCORE ESPm Checklist
DXAP0040 Lunar Verified DICOM Vendor List

03 June 2008
Updated: Global Complaint Form
Important notification checkboxes.

13 May 2008
Updated: Global Complaint Form

08 May 2008
New: Encore Series Service Note 107
-Release of New Monitor (LU43480)
-Release of New External Harddrive (LU43487)
-Clarification for DXSE0002 DEXA Label Replacement Procedure for Certified Components
-Release of new PCs (LU43473, LU43474, LU43475) and USB to Parallel Adapter (LU43702)

New: Encore Series Service Note 108
-enCORE 2008 ver. 12.10.113 Software Changes

06 May 2008
New: Encore Series Service Note 109
-New HP k5400 Printer Temporarily Stocked Under LNR41913
-iDXA Shroud Contact at Installation

24 April 2008
New: enCORE 12.x Lunar Image Printer Plus

Updated: DXPC2004 enCORE PC Configuration Procedure

Updated: DOA Process includes:
- The Service Report Form is no longer used.
- DOA reports from the field are entered into iTrak.
- Time constraints added around shipped product and DOA.
- Customer Site Corrections are recorded in DOA record (iTrak).
- Part tracking information is recorded in DOA record (iTrak).

New: OsteoReport 5.11 includes:
- Fixes for Several Communication Issues
- Added Achilles+ Database Import Feature
- Added Trend Graph Feature
- Added One Day Report Feature
- Added 1-SD Graph Indicators Feature
- Fixed Database Overwrite Issues

New: New languages of the Achilles Operators Manuals.
- Bulgarian (rev K)
- Romanian (rev K)
- Swedish (rev K)

01 April 2008
New: Encore Series Service Note 106
- Transition from LNR prefix to LU prefix for Spare Parts
- Longitudinal Motor (LU40973) and Transverse Motor (LU42085) - New Look, Same Functionality but Clearance Issue on iDXA Series Systems
- LU40973 and LU42085 Motor DOA and Replacement
- Transverse Motor Assembly (LNR41099) EOL and Backward --Compatibility Issue: Need Motor (LU43455) + Cable (LU43457)
- Prodigy Detector LNR40271 is Now Repairable

Updated: DXSE0002 DEXA Label Replacement Procedure for Certified Components
--> Added Prodigy 8 and iDXA certified components and added references to the FDA 2579 form

New: Daypass

14 March 2008
Updated: Interactive Parts Catalog

05 March 2008
Release of InSight Firmware 5.60 including:
--New QA and Patient Measurement Diagnostic Tool
--Dutch and Swedish Language Support
--Fixed DSP Corruption Issue caused by printing ID 0 Reports

Release of Express Firmware 7.31 including:
--Fix for new Touchscreen Response Issue
--Fix for Communication Issues with OsteoReport (5.10+)

29 February 2008
InSight Service Note Vol 5 including:
--Recent Express Firmware Issues
--Recent InSight Firmware Issues
--Recent OsteoReport Software Issues
--New InSight Firmware Diagnostic

InSight Service Note Vol 4 including:
2007 hardware changes for Express and InSight:
--New Display Covers and Display Assemblies
--New Express Printers and Printer Control Boards
--New Pump/SBC Kits
--System ID changes

CSBs (Customer Support Bulletins) will now be referred to as Service Notes in order to conform to GE standards.

14 January 2008
Updated: Interactive Parts Catalog

 

PRODUCT

iDXA
Prodigy Series
DPX-Pro/NT/MD+
Duo/Bravo
enCORE Software
DPX Series
Achilles Insight
Achilles Express
Achilles+/Solo
PIXI/PIXImus
Expert-XL
Applause

PROCEDURES

DOA Process
Complaint Process
CSO Process

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